Returns & Exchanges

Due to the perishable nature of our fresh-baked treats, we are unable to accept returns; however, we are committed to ensuring your complete satisfaction with every cookie delivery. If your order arrives damaged or does not meet our quality standards, please follow the steps below for a replacement or store credit.

1

Inspect Your Order

Upon arrival, please immediately inspect your cookie arrangements or gift baskets for any signs of damage or quality concerns.

2

Capture Photos

Take clear photographs of the product and the original packaging to help our quality assurance team document the issue.

3

Contact Customer Support

Email our support team within 24 hours of delivery with your order number, photos, and a brief description of the problem.

4

Resolution Processing

Our team will review your claim and process a replacement shipment or issue a store credit within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing