Frequently Asked Questions
Everything you need to know about our handcrafted treats.
How long do the cookies stay fresh?
Our gourmet cookies are baked fresh daily without preservatives. They are best enjoyed within 5-7 days of delivery, or can be frozen for up to 3 months in airtight packaging.
Do you offer nationwide shipping?
Yes, we ship across the continental United States. We offer standard, expedited, and overnight shipping options to ensure your gift arrives in perfect condition.
Can I customize a cookie bouquet for a special occasion?
Absolutely! You can choose specific themes, colors, and add personalized messages to our hand-iced sugar cookies to make your gift truly unique.
Do you provide options for people with food allergies?
While we offer some gluten-free options, all of our cookies are produced in a facility that handles wheat, nuts, dairy, and eggs. We recommend checking individual product labels for specific allergen information.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact our customer service within 24 hours for a replacement or refund.
Can I schedule a delivery for a future date?
Yes, during the checkout process, you can select a specific delivery date from our calendar to ensure your cookies arrive exactly when you need them.